Terms of service
Last updated: 12 June 2026
These terms (“Terms”) govern your use of Pentangle Connect, our connection services, software and this website (together, the “Service”), provided by Pentangle (“we”, “us”). By using the Service, you agree to these Terms.
1. The Service
The Service connects operator websites and applications to third-party storage management platforms, payment providers and related systems. We provide software, integrations and infrastructure to facilitate those connections. We do not operate storage facilities and are not a management system provider.
2. Who may use the Service
The Service is intended for self-storage operators and their authorised administrators. You must have authority to bind your organisation and valid accounts with any connected third-party platforms where required. You must not use the Service for unlawful purposes or in violation of any third-party terms or API policies.
3. Your responsibilities
You agree to:
- Provide accurate information and keep your platform connections up to date.
- Comply with applicable law (including data protection) for data you collect via the Service.
- Publish your own privacy notice for end customers using your website.
- Maintain the security of your website, applications and admin accounts.
- Not misuse the Service, attempt unauthorised access, or exceed reasonable API usage.
4. Third-party platforms
Use of management systems, payment providers and other connected services is subject to their separate agreements and policies. We are not responsible for their availability, pricing, API changes or actions. Outages or changes on a third-party side may affect the Service.
5. Intellectual property
We retain rights in the Service, including software and branding. Where software is distributed as open source, it is licensed under the applicable open-source licence. You receive a limited right to use the Service as intended; you may not reverse engineer or resell our proprietary services except as permitted by licence or written agreement.
6. Disclaimer
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation, or that quotes or bookings will always succeed.
7. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, data or business. Our total liability for claims relating to the Service in any twelve-month period is limited to the greater of (a) amounts you paid us for the Service in that period, or (b) one hundred pounds sterling (GBP 100), except where liability cannot be excluded by law.
8. Indemnity
You will indemnify us against claims arising from your use of the Service, your website content, your handling of end-customer data, or your breach of these Terms, except where caused by our gross negligence or wilful misconduct.
9. Suspension and termination
We may suspend or terminate access if you breach these Terms, pose a security risk, or if required by law or a connected platform provider. You may stop using the Service at any time by disconnecting and decommissioning your integration. Provisions that by nature should survive will survive termination.
10. Changes
We may update these Terms. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.
11. Governing law
These Terms are governed by the laws of England and Wales. Courts in England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence where applicable.
12. Contact
Pentangle
Email: hello@pentangle.co.uk